Delivery & Returns
From our hands
to your doorstep.
Clear guidance on shipping, international delivery and returning your fragrance. Everything in one place, with direct links to our published policies.
Shipping made simple.
We aim to make sending your favourite scents straightforward. Delivery options, pricing and any shipping promotions are confirmed at checkout.
£4 below £50
Our published postage guide lists £4 standard delivery for eligible UK orders below £50. The amount shown at checkout is final.
Free standard delivery
Our current published guide describes free standard postage above £50, subject to the availability and conditions shown at checkout.
Next-working-day
Our postage guide describes a £10 service for eligible UK orders placed before 11 am. Please check live availability and the cut-off at checkout.
Fragrance, wherever you are.
Worldwide availability
We ship to a range of international destinations, subject to carrier and product restrictions. Spray fragrances can be subject to special transportation rules; available methods and charges depend on your basket and destination.
Duties & customs
International orders may be subject to customs duties, import taxes and local fees. Any charges not collected at checkout are generally paid by the recipient. Check your destination's rules before ordering.
The international shipping options, expected delivery estimates and any free-shipping threshold applicable to your country are displayed at checkout. Some destinations have different thresholds or may be unavailable.
Find your perfect fragrance, with confidence.
Our published Refund Policy offers a 30-day return window for the regular fragrance range, even where a product has been used. Important exceptions apply.
30-day returns
Read the official Refund Policy before returning. Opened Arabian fragrances are excluded.
Contact our team
Share your order number and the item you're returning. Standard return postage is normally paid by the customer.
Keep proof of postage
Pack the items securely, send them to our published return address and retain tracking or proof of sending.
Returns address
Perfume Parlour
Global House 2A
Spinney Hill Road
Leicester
LE5 3GG
United Kingdom
Please contact us before sending items where possible. This is a returns address, not necessarily a customer collection point.
Need a little extra support?
Incorrect, faulty or damaged items
Please contact our support team with your order number and details. Photos of the parcel and item can help us investigate. Your statutory rights remain unaffected.
PP Priority: dispatch, support & protection
When you select PP Priority before checkout, your order moves ahead of standard orders in our dispatch queue and receives priority customer support. Eligible missing, stolen or transit-damaged parcel claims can be submitted through the Swap claims portal. Learn more about PP Priority.
Delivery & Returns FAQs
When will my parcel arrive?
The delivery window depends on order processing, destination and the selected carrier. Check your confirmation or tracking information, and contact us if your estimated delivery period has passed.
Can I return a fragrance I've tried?
The published refund policy currently allows returns of used items from our regular fragrance range within 30 days. Exclusions apply, including opened Arabian fragrances. Please read the full policy.
Does PP Priority move my order ahead in the dispatch queue?
Yes. We prioritise PP Priority orders ahead of standard orders for preparation and dispatch, and provide priority customer support. This is not a guaranteed dispatch deadline or express courier service, so it does not guarantee earlier delivery.
Are overseas return labels included?
International return-label benefits are not automatically included. Please confirm eligibility and the applicable conditions before returning any goods.