PLEASE NOTE: Currently processing orders placed on 20th Jan 2021, (EU orders already placed are priority and we are trying to send as quickly as we can). Due to some of these issues we are not taking on more orders until further notice, thank you for understanding during these difficult times.
Terms and Conditions
All stock and prices are subject to availability.
All prices are in UK Pounds sterling.
The prices in Euros and US Dollars are based on an average daily exchange rate. When your order is processed the total actually charged may vary dependant on the rate of exchange at that time.
All photos are used for illustration only.
Please note special offer prices are only valid if the item is purchased at the offer price. Perfume Parlour will not offer a refund for items bought at a higher price when it is not on special offer.
All complaints will be acknowledged within 14 working days, although we try to acknowledge all complaints immediately. The customer will be informed of all progress.
According to the Data Protection Act 1988 we do not supply any of your details to a third party, unless you have given Perfume Parlour express permission to do so.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details and full address details. Perfume Parlour reserves the right to cancel any orders if this information cannot be supplied.
Perfume Parlour reserves the right to deliver certain orders to the Invoice Address only. Customers will be notified by e-mail if this is the case.
If Perfume Parlour has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible to either offer an alternative item (to the same value) or we will refund the cost of the unavailable goods. Perfume Parlour will not be obliged to offer any additional compensation for disappointment suffered.
Customers have the right to return their order within 7 working days of receiving their goods. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 30 days of receipt of returned goods as we do not refund postal charges, Perfume Parlour will also charge a 20% restocking fee for returned products.
All returned products will be refunded or exchanged provided they have not been used, postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt, photographic evidence may be required to support a claim.
Returned items should be sent by Recorded Delivery, Perfume Parlour will not cover return postage costs for Special Delivery or any courier service.
Any returned items must be received within 30 days of purchase to qualify for a refund or replacement. Any returned faulty goods after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 2 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
If the rare occasion occurs whereby the customer receives an incorrect item, Perfume Parlour will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Perfume Parlour will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.
Orders returned ‘Not Called For’ by Royal Mail be refunded the cost of products upon receipt, not including postage. Customers will be notified and the order will be cancelled.
Orders not recieved, which were dispatched by Standard Postage, will not be deemed ‘missing’ until 15 working days have passed, therefore no resend or refund will be offered until after this period.